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Customer MarketPlace

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In the listing mode, buyer finds a list of service providers under a service and can connect with anyone through WhatsApp, email, or phone. This is the fastest way to find a seller where a quick call can bring the service provider at the customer’s home to deliver the work, or the customer may travel to seller’s side to get the service.

The bidding and lead mode works on the customer’s choice of input while posting a job. If the customer wants to match sellers, compare prices, rating and review etc the customer chooses ‘’Bid’’ as input field. And if they want to be contacted offline by a handful of sellers they choose ‘’Lead’’ as input field. Lead mode takes away the effort for some customers to look into the bids, comparing the sellers and chatting with them. Instead, they get the calls directly from the service providers just after they post the job. In this way, customers can simply post the task, sit back and relax. Whereas in bid mode most part of the negotiation happens online; in lead mode the service providers can check the task/project physically and then negotiate on price.

To explain the flow further, in the bidding mode, different sellers put their proposal for a job that buyer has posted. The buyer can then chat online with sellers and award the job to a specific seller depending on their quote, rating, review, and other factors. The platform holds the amount and releases the payment to the seller once the job is done successfully.

In lead mode the buyer gets connected to up to 5 sellers after posting the job. The service providers purchase that specific lead. Then it's the responsibility of those service providers to connect with the buyer and get the job. The payment is handled offline.

Finally, in the booking mode, a buyer can book service/s from a specific seller through their online service store. The buyer books the service they need on a fixed or hourly basis. Servbetter holds the amount until the job is successfully performed like the bidding mode. This mode works more sort of an on-demand service and gives clear pricing to the buyer set for a particular service by a service provider, which makes it easier for both the parties to get and deliver a particular service at a predefined amount and a mutually agreed time and place of delivery.

In this way our 4-way marketplace gives customers the freedom to choose how they want to get the service request fulfilled and service providers the flexibility to invest in different modes to get new customers and increase sales, all happening through a single platform.

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